SHIPPING & RETURNS

Return and Refund Policy

Last updated: June 13, 2020

Thank you for shopping at Hannah's Closet.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Hannah's Closet, 1034 Roanoke Ave. Roanoke Rapids, NC 27870.

  • Service refers to the Website.

  • Website refers to Hannah's Closet, accessible from https://www.hannahscloset.org/

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

Returns

If the items you received were incorrect, damaged, missing, or not as we described them, you may qualify for a refund to the original form of payment, including the cost of shipping! The shipping cost refunded is proportional to order size; for example, if the order is 4 items and you return 2, you will get back 50% of the shipping cost.  Hannah’s Closet Thrift Store will provide you with a prepaid return label to send back your items. Items must be returned in the same condition in which you received them. If you do not meet these requirements, your returned item will be forfeited.

Final sale items are non-returnable. 

We want you to be 100% satisfied with our Services. If you are less than satisfied, please contact our Customer Service by email at -_________ so that we can help you resolve the issue.

Final sale items  have reached our deepest discount levels available to assist in “saving them” and finding them a new home before we recycle via other means, these items are final sale, non-refundable, and non-returnable.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

 

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us: